Service Evaluation Concepts
SEC Mystery Shopping
Ask. Analyze. Act. Achieve.
For over 35 years, we have helped businesses of all shapes and sizes to evaluate and optimize customer experience. Our secret shopper services ensure you truly understand how your staff and customers interact with your brand.
Mystery Shopping SERVICES
Evaluating brand perception
In over 35 years as a mystery shopping company, Service Evaluation Concepts has supported businesses of all sizes with customer intelligence research, competitor intelligence services, employee satisfaction surveys, brand compliance audits and more.
SECRET SHOPPING CASE STUDIES
Multi-industry Evaluation
We measure the KPIs that matter to you
As an internationally renowned secret shopper agency, our custom-built audit and evaluation services help you quantify, analyze and refocus your brand’s customer experience – whatever that may mean for your business. From Retail to Automotive, B2B to Financial Services, we have the experience and knowledge to drive your brand forwards.
About Service Evaluation Concepts
SEC Services
What makes Service Evaluation Concepts one of the world's best Mystery Shopping Companies?
Why Major Brands Trust Service Evaluation Concepts: